Almost every business in the world relies on a data center somewhere to prop up critical parts of its infrastructure, holding its data, electronic systems, and online presence. For many small businesses, this is often a room of servers in an unknown location managed by an unknown faculty who provides some degree of reassurance in the management of all digital operations. However, for larger businesses or those operating entirely in the tech space, the data center systems may be on-premise or co-managed by the company and their impact is recognized as a critical component of operations.
As with most electronic products, data center solutions for network, storage, and server purposes are usually sold with a warranty to protect the user against malfunction. This is, of course, is hugely beneficial to the customer and provides an element of safeguarding but relies on the system to have experienced an error or have ceased function entirely before the warranty support can be enacted and the issue resolved – disrupting the business and its end users. Whilst any errors may be resolved swiftly, this is too late to avoid impact on the end-user, which most organizations would want to avoid at all costs.
Preventative IT maintenance is a technical service designed exactly to avoid such disturbances. Regular and routine maintenance of all appropriate assets ensures that they continue working to a sufficiently acceptable standard and that uptime is maximized. Any potential areas for issue or failure can be identified before they happen and where possible, can be rectified before any escalation occurs. It is this third-party maintenance that Procurri offers across data center products of all OEMs, types, ages, and locations.
Further to this routine maintenance operation to keep business’ servers and storage devices ship-shape and successfully running is Procurri’s proactive maintenance support. This entirely automated system allows for hardware to remotely message the Procurri NOC with regular status and performance updates; allowing for remote monitoring to take place with no human interference. Should an update be flagged as unsatisfactory, a potential area of concern, or simply not to the service level expected, a support ticket is raised automatically, and a Procurri engineer is notified. The customer will be made aware (in most cases, given that an error hasn’t yet occurred, they would remain unaware) and work will begin by Procurri engineer/s to stabilize the systems and resolve the issue.
This remote monitoring continues 24/7/365 to assure customers of maximized uptime, minimized service disruption, and an expert fix to any escalations if they are to occur. There can be no more comprehensive support service than one which operates proactively and is often able to identify an issue before anyone involved is affected. The result is seamless and uninterrupted to end-users – no matter how old or unusual the data center equipment managing their information and experience is.
If proactive IT maintenance support services are something your end-users could benefit from, contact the Procurri team today and learn more on how it could work for your network, server, and storage systems.