| Abbreviation |
Description |
| |
| 24x7x365x4R |
24 Hours a Day, 7 Days a week, 365 Days a Year, 4 Hour Response (Part & Engineer) |
| 24x7x365x4F |
24 Hours a Day, 7 Days a week, 365 Days a Year, 4 Hour Fix (Part & Engineer) |
| 24x7x365x8R |
24 Hours a Day, 7 Days a week, 365 Days a Year, 8 Hour Response (Part & Engineer) |
| 24x7x365x8F |
24 Hours a Day, 7 Days a week, 365 Days a Year, 8 Hour Fix (Part & Engineer) |
| 9x5x4R |
9 Hours a Day (Mon-Fri 08:00 – 18:00), Mon-Fri, 4 Hour Response (Part & Engineer) |
| 9x5x4F |
9 Hours a Day (Mon-Fri 08:00 – 18:00), Mon-Fri, 4 Hour Fix (Part & Engineer) |
| 9x5x8R |
9 Hours a Day (Mon-Fri 08:00 – 18:00), Mon-Fri, 8 Hour (NBD) Response (Part & Engineer) |
| 9x5x8F |
9 Hours a Day (Mon-Fri 08:00 – 18:00), Mon-Fri, 8 Hour (NBD) Fix (Part & Engineer) |
Other SLA’s
|
| 2HrEP24x7 |
2Hr24x7 Engineer & Part to site |
| 2HrEPNBH |
2Hr Normal Business Hours (Mon-Fri 08:00 – 18:00) Engineer & Part to site |
| 2HrP24x7 |
2Hr24x7 Part to site |
| 2HrPNBH |
2Hr Normal Business Hours (Mon-Fri 08:00 – 18:00) Part to site |
| 4HrP24x7 |
4Hr24x7 Part to site |
| 5BDEP |
5 Business Days Engineer & Part to site |
| 5BDP |
5 Business Days Part to site |
| 8HrP24x7 |
8Hr24x7 Part to site |
| NBDEP |
Next Business Day Engineer & Part to site |
| NBDP |
Next Business Day Part to site |
| NFO |
Next Flight Out Part to site |